Shipping & Returns
When it comes to shipping within Singapore, we offer two convenient delivery options: GrabExpress and Singpost. It's important to keep in mind that for orders exceeding $500, GrabExpress is the sole available option, primarily for insurance considerations. Domestic shipping costs will be the responsibility of the customer, with an exception for orders surpassing $2000.
To ensure your complete satisfaction, we highly recommend that our valued clients consider visiting our boutique for in-person self-collection. This way, you have the opportunity to inspect your item thoroughly and ensure it meets your expectations. Your peace of mind is our priority, and we're here to provide you with the best service possible.
International Shipping
For international shipments, we kindly request you to reach out to us before making your purchase to ensure that we can accommodate shipping to your desired destination. Our default international shipping provider is FedEx, but if you prefer to arrange your own courier service for pickup, that's also an available option. Please be aware that shipping fees will be applicable for all international orders and should be settled before the shipment is dispatched.
It's important to note that there are certain limitations based on insurance value and customs procedures that may restrict our ability to ship to specific locations. Additionally, please keep in mind that you may be subject to additional customs duties or local charges during the shipment process. We recommend consulting your local customs office for information on applicable rates. Your cooperation and understanding in these matters are greatly appreciated.
Return Policy For Internet Sales
For orders made through Credit Cards or Bank Transfer, within 7 days of receiving your package, if you find that the product doesn't match its description, you can return it for a full refund of the purchase price. Please note that shipping fees are non-refundable.
We do ask that all returned jewellery items are in the same condition as when they were initially sent to you. Since our inventory primarily consists of estate jewellery, it can sometimes be challenging to determine whether the jewellery is in its original condition. Consequently, we can offer an exchange for store credit within 15 days from the date of purchase. After this 15-day period, all sales are considered final.
It's important to highlight that special orders, as they are custom-made, do not fall under our standard refund policy. All sales of special orders are deemed final. We aim to provide a seamless and satisfying experience for all our valued customers.
Return Policy For In Store Purchases
For in-store purchases, we kindly request our customers to take the time to thoroughly inspect their selected items while at our boutique. We are committed to ensuring your satisfaction, and if you find that any item is misrepresented, we offer a full refund.
Given that our inventory primarily consists of estate jewellery sold 'as-is,' we do not offer refunds or exchanges unless the item is significantly misrepresented compared to its description.
It's important to note that special orders, being custom-made, do not fall under our standard refund policy. Sales of special orders are considered final. Our primary goal is to deliver a seamless and delightful experience for all our valued customers. Your trust and satisfaction are our utmost priority.
Conflict Resolution
At Roscloud, we take pride in our commitment to swift dispute resolution. Should any issues arise with an order or any other transaction, our customers can reach out to us via phone, email, or mail, and you can expect a response from us within just 1 business day.
In the rare event that a dispute cannot be amicably settled directly between the parties involved, whether through mediation, arbitration by mutual consent, or legal proceedings, such disputes shall be resolved in the jurisdiction of Singapore. Our aim is to ensure that any concerns are addressed promptly and fairly to maintain your trust and satisfaction.