For Online Orders
What are the payment methods we accept?
We welcome payment by major credit cards, such as American Express, Visa, and Mastercard, along with bank transfers. Please note that payment methods like Alipay, personal checks, and cash are accepted exclusively in-store.
Will I be charged Sales Tax?
We are not GST registered, and therefore, do not charge GST. For international orders, please comply with local import regulations.
Is gift wrapping included with my purchase?
We provide our jewellery boxes and paper bag as standard packaging. If the item includes its original packaging, we'll include that as well. For extra gift wrapping, please contact us.
Shipping & Returns
Please find more details at our Shipping & Returns Page.
Resizing & Other Modification Works
Collapsible row
Please find more details at our Resizing & Other Services page.
General Questions
What is your guarantee?
All our pieces have been meticulously inspected by our in-house GIA Gemologist and are confirmed to be in good to excellent condition. Type of gemstone or diamond in our pieces has been labeled for your reference. In case of any issues, please refer to our shipping and returns policy.
What's your lowest price?
At Roscloud Antiques, we proudly present a meticulously curated assortment of antique, vintage, and estate jewellery. Our collections are often rare and one-of-a-kind pieces spanning from the 1850s to contemporary times. We lovingly restore pieces as necessary and only sell pieces that are in the best condition possible.
We believe in transparent pricing and have set our jewelry prices competitively from the start, offering you exceptional value. We understand that other jewellery stores may operate in a different manner, however given the unique nature of our jewellery our prices are firm.
We do offer an additional 3% discount for payments by Bank Transfer or Paynow.
Are your gemstones treated?
Some of our gemstone pieces are accompanied by independent lab reports from accredited gem labs like Gubelin, GIA, GRS, or others. These reports may detail any treatments, or lack of treatments, and gem origins. Please note that not all our pieces come with lab reports.
For most of our gemstones, unless otherwise stated, we assume minor, stable, and routine treatments, including heat for rubies and sapphires, and oiling for emeralds. We do not sell gemstones with unstable or extensive treatments. All our jadeites are natural and untreated unless otherwise noted.
Does your diamonds come with GIA Reports?
Some of our items come with lab reports, but not all. If a particular item includes a report, it will be clearly stated. We prioritize preserving the original quality of our pieces and do not remove diamonds from their settings to obtain GIA reports unless it's deemed absolutely necessary.