Privacy Policy

Please read the following information carefully before using the site.

SECTION 1

Introduction

At Roscloud Antique & Jewellery, we are committed to protect your privacy while continuously improving the services we offer to you.

The Roscloud Privacy Policy (hereinafter the “Privacy Policy”) intends to give you all the information regarding the processing (e.g. collection, use, recording, storage or transfer) of any Personal Data that we may collect through our online platforms (website, applications, social networks) (hereinafter the “Platforms”) or when you fill out the Roscloud Client Form (hereinafter the “Client Form”) in our boutiques, when we organize an event, or through any other form of interaction.

The Privacy Policy will answer the following questions:

  • What is Personal Data & how do we collect it?
  • What kind of Personal Data are collected by us?
  • When would we collect your Personal Data?
  • What are the purposes for usage of your Personal Data?
  • How long is your Personal Data stored?
  • Do we share your Personal Data with third parties? If so, who do we share with?
  • Do we transfer your Personal Data outside Singapore or South East Asia?
  • What rights do you have regarding your Personal Data?
  • Whom should you address for any requests on your Personal Data?
  • How can you contact us?
  • With what means do we guarantee the security of your Personal Data?
  • How do we guarantee the Personal Data protection of minors (Under age of 16)
  • Can we change this Privacy Policy?

The Privacy Policy does not apply to the personal data collected by other third party websites or applications that may provide links to or be accessible from any of the Platforms. We are not responsible or liable for the privacy policies and practices of third-party websites and applications.

The Privacy Policy constitute a total of five sections.

Section 2

Collection of your Personal Data by Roscloud

What is Personal Data & how do we collect it?

We may collect personal information about you (as an identified natural person) or which allows us to identify you (hereinafter your “Personal Data”) in various ways and circumstances:

  • when you visit our platforms, particularly when you register on our websites or fill out our Contact Us Form
  • when you visit our boutiques, point of sale, or office.
  • when you purchase a Roscloud product or request customer service.
  • when you interact with us via email or telephone.
  • when you fill out any forms in our boutiques, point of sale, or office.
  • through some of our commercial and advertising partners (always with your explicit consent).

What kind of Personal Data are collected by us?

Depending on your choice of interaction with us, we may collect information (that may constitute Personal Data) that you actively give us, such as:

  • information about your identity (first name, surname, gender, date of birth, nationality)
  • contact information (mailing address, email address & telephone number) ;
  • information about your civil status (title) ;
  • information about purchases and payments (credit card information and information required by anti-money-laundering laws) ;
  • other personal information, including information regarding your preferences and personal and/or professional interests, demographic category, your experiences with our products and contact preferences, your professional situation (position, company/employer, professional contact details), your interests (sports, leisure) and your lifestyle ;
  • Customer service information (such as customer service requests, comments, feedback, complaints and repair history) ;

 We may also collect other types of information (that may constitute Personal Data) by automated means, or indirectly from you or from third parties (websites or social networks) such as:

  • information relating to the use of the platforms, including your IP address and other browsing data (including the browser and type of device used) through the use of cookies or similar technology installed on your device. Certain cookies are needed to ensure that our platforms function properly, and others are used for analytic purposes, which help us to provide you with more customised services and a better digital experience. For more information about cookies and how to change your preferences, please consult our cookie usage policy ;
  • images taken through our video surveillance system in Roscloud boutiques, points of sale or offices ;
  • information that you share publicly on social networks as part of your interaction or not with Roscloud.

When would we collect your Personal Data?

We guarantee that we process your Personal Data only if and to the extent that at least one of the following legal provisions applies:

  • You have given us explicit consent to process some of your Personal Data for one or more specific purposes (e.g. so that you can use our Chopard websites, receive newsletters, or be contacted through the “Contact Us” form) ;
  • Processing is necessary for the performance of a contract (related to your purchase, repair order or other services) or in order to take steps at your request prior to entering into such a contract ;
  • Processing is necessary for compliance with a legal obligation to which we are subject ;
  • Processing is necessary for the purposes of the legitimate interests that we pursue (e.g. security purposes, personalized maintenance advices, personalized services and products offers).

Section 3

The use of your Personal Data by Roscloud

What are the purposes for usage of your Personal Data?

Marketing & Promotional Purposes

  • Sending you personal invitations to Roscloud events.
  • Sending you the Roscloud e-newsletter so that you will be the first to know about our new acquisitions, events, initiatives and personalised services adapted to your interests and personal preferences;
  • Sending you satisfaction surveys to improve your experience at Roscloud. 

Business Purposes

  • Processing your orders, purchases and deliveries ;
  • Providing you with customer service.

Legal Purposes

  • Preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our platforms, boutiques, point of sales and offices.
  • Complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. PSPM Act).

Support Purposes

  • Providing you with information about our platforms, products and services;
  • Answering your requests ;
  • Managing, maintaining and optimizing our platforms, providing support and security services.

How long is your Personal Data stored?

Unless required by law or because of security imperative for another time period, we may store or otherwise process your Personal Data as long as it is necessary to satisfy the purposes described herein above and as as long as you do not withdraw your consent for its processing (either for one or several purposes) nor exercise your right to be forgotten before the expiration of any of these time periods (by any of the means described below under the “How can you contact us?” section). Your Personal Data will be stored in a manner compatible with legal obligations, available technology and cost of implementation.

Do we share your personal data with third parties? If so, who do we share with?

We may only share your Personal Data within the organization and with third parties only in the few following cases:

  • service providers supporting us in our business operations (e.g. to deliver products, allow payment authorization, for the organization of events or to send our e-newsletter, to support, manage and maintain our Platforms, mitigate risk, help prevent fraud and promote trust and safety) ;
  • third parties, courts or regulators or any other third parties if it is required by law or in connection with a legal claim or proceeding or to combat fraud.

We expect all these third parties to provide necessary guarantees of confidentiality and security and to take appropriate organizational and technical measures in compliance with the applicable laws. Our service providers may only process the Personal Data we share with them according to and within the limits of our instructions. 

Do we transfer your Personal Data outside Singapore or South East Asia?

When we share your Personal Data under the circumstances described hereinabove, we may transfer it to a destination outside Singapore or South East Asia. In any case, such transfers will be only executed if the competent authorities have confirmed the adequacy of the country's level of protection or if we can offer you other appropriate safeguards. You can obtain additional information on the appropriate safeguards by contacting us (see the section “How can you contact us?” below).

Section 4

Your Rights

What rights do you have regarding your Personal Data?

  • The right of access: You have the right to know what Personal Data has been collected about you and how such Personal Data has been processed.
  • The right to rectification: You have the right to request changes to inaccurate Personal Data.
  • The right to object: You may declare that you do not want your Personal Data processed (in whole or in part) at any time.
  • The right to be forgotten: You may exercise this right particularly when you no longer consent to the processing of your Personal Data. You have the right to withdraw your consent anytime (by any of the means described below under the “How can you contact us?” section). The right to be forgotten is not an absolute right and only applies in certain circumstances.
  • The right to restrict processing: You have the right to limit the processing of your Personal Data, i.e. limit the way we use your Personal Data. This is an alternative to exercising your right to be forgotten. This right is not an absolute right and only applies in certain circumstances.
  • The right to be informed: You have the right to obtain any and all information regarding the processing of your Personal Data that is clear, correct, comprehensive and easy to access.
  • The right to data portability: You have the right to transfer (or to ask for the transfer of) your Personal Data from one electronic processing system to another electronic processing system.
  • The right in relation to automated decision making or profiling You have the right not to be subject to a decision based solely on automated processing, such as profiling.
  • The right to lodge a complaint: You have the right to lodge any complaint that you may have with a supervisory authority.

These rights may be subject to exceptions or limitations (e.g. when your Personal Data has been processed for security purposes or stored for legal or contractual obligations) and must account for available technology and the cost of implementation.

In certain cases, we will need to verify your identity before processing a request you may have based on the above-mentioned rights.

Whom should you address for any requests on your Personal Data?

All Personal Data collected by Roscloud is controlled by us. As a controller, we determine the purposes and means of the processing of your Personal Data.

Specifically, Roscloud’s controller is the company Roscloud Antique & Estate Jewellery Pte Ltd, 202244796R, 33 Erskine Road, 01-04, 069333, Singapore.

If you would like to exercise any of your rights as described in this Privacy Policy or if you have any question or concerns about this Privacy Policy, please contact us (see below).

How can you contact us?

  • Through the “Visit Us” form
  • By writing to Roscloud Antique & Jewellery Pte Ltd either by email (Christina@roscloudantiques.com) or by posted letter (33 Erskine Road, 01-04, 069333, Singapore)

With what means do we guarantee the security of your Personal Data?

We use the appropriate technical, organizational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorized access, disclosure, alteration and destruction.

Nevertheless, even if we strive to protect your Personal Data, we cannot guarantee the security of the information you transmit on our Platforms when transferred over the Internet on unsecure networks.

How do we guarantee the Personal Data protection of minors (Under age of 16)

Note to children under 16: We will not knowingly collect or otherwise process (particularly through our Website) any Personal Data from anyone under the age of 16. If you are under 16, please ask one of your parents (or another legal guardian) to register and/or fill out the Client Form for you. Please do not submit any of your Personal Data to us. Should we discover or be informed that we have mistakenly collected your Personal Data, we will immediately delete such information from our records.

Note to parents or other legal guardians: We will not intentionally collect (or otherwise process) any Personal Data from your children if they are under 16. If you are concerned that your child has registered on our Website or submitted any of their Personal Data to us and you wish to delete it, please contact us via the methods set out hereinabove and provide official documents establishing parental or guardian status

Section 5

Changes to this Privacy Policy

Can we change this Privacy Policy?

We reserve our right to change this Privacy Policy at any time. A notification regarding any substantial changes to this Privacy Policy will be posted on our Chopard Platforms. Notwithstanding, it is your responsibility to stay abreast of any changes made to our Privacy Policy.

This Privacy Policy was last updated on Oct 27th, 2023.